OTRS AG, together with its subsidiaries, provides OTRS service management software. The company offers OTRS, a ticket and process management system that allows service management professionals in various industry to keep pace with today's results-driven business environment; STORM, a cyber-security incident management software that manages orchestration, automation, and response of security incidents; and CONTROL, a solution to implement an ISMS system. It also provides OTRS On-Premise solutions and service desk software; and IT service management solutions.